As an Essential Services Provider, we are open for you and are taking full health and safety precautions at this time. We take pride in providing outstanding customer service and ensuring that our customers are safe during these challenging times. We are ready and prepared to serve you during this stay at home initiative. We encourage you to review the latest information from the Centers for Disease Control at www.cdc.gov
We continue to monitor the Corona-virus carefully, we have been taking precautions by limiting physical contact (ie. handshaking), sterilizing vehicles and equipment, using hand sanitizer, and more. Employees who show any signs of sickness, or have sickness in their home, have been instructed to stay home. The health of our staff and families, and the health of our customers and their families is of the upmost importance to us.
With that said, we are aware that plumbing, heating, and cooling issues will still arise. We understand how vital the comfort and functionality of your home is at this time while many of us are social distancing and hunkering down in our homes. Clean water, functioning plumbing, and indoor air quality are essential for comfort, health, and safety. As second responders, we take our role in the community seriously and try to make every effort to ensure our clients are well taken care of, but also that our technicians are safe as they enter our client’s homes and businesses.
In order to fulfill both those objectives, it is imperative that we begin to implement additional precautions for the safety of our community, staff and clients:
- If you are sick or have been exposed to the Corona-virus, please cancel your appointment at 209 509-4260. All cancellation fees will be WAIVED at this time.
- Please avoid physical contact with our technicians during the time of the appointment. We will greet you with a warm smile, but not a handshake at this time. While in your home, we have instructed our tech to try and keep a distance of 6 feet (as suggested by the CDC) from all the occupants of the home. Please understand we are not trying to be rude, but instead protect you and our tech.
- We have always utilized booties during our appointment, but we will also have our technicians place clean gloves on at that same time as a precaution.
We thank you in advance for your patience during this most challenging and unprecedented time. As businesses, we will be implementing the CDC guidelines to take the proper precautions and protocol for the Corona-virus, and doing our best. We value your business and more importantly, your health and the well-being of your family.
Your friends at All American Plumbing Heating & Air (209) 509-4260